This policy explains when and how orders placed with ARCHSUN LLC can be cancelled and refunded. It forms part of, and should be read with, our Terms of Use.

Last updated: 17 September 2026.

1. What you are buying

Everything sold here is digital: virtual in-game currency (“Cash Coins” / “CC”), the Chantra Pass, and other virtual items and services. There is no physical medium and no shipment. Delivery is electronic — the product is credited to your game account, normally within minutes of payment. As set out in section 4 of the Terms of Use, virtual items are licensed to you for in-game use and have no real-world monetary value.

2. Cancelling before delivery

You may cancel an order at any time before the product has been credited to your account. Because delivery is normally immediate, that window is short in practice — it matters mainly when delivery is delayed by a technical problem. Once the product has been credited, the order is complete.

3. Delivered digital products are final

United States law does not provide a general cooling-off or cancellation right for digital products bought online. Once a product has been delivered or credited to your account, the sale is final and non-refundable, except in the situations listed in section 4 or where the law of your state or country requires otherwise.

By completing a purchase you ask for and consent to immediate delivery, and you understand that the product becomes non-refundable once delivered.

4. When we do refund

Regardless of section 3, we will re-credit or refund a payment where:

• you were charged but the CC or item was never credited to your account (failed or partial delivery);
• you were charged more than once for the same order (duplicate charge);
• a clearly incorrect amount was charged because of a technical error on our side;
• an unauthorized or fraudulent transaction was made with your payment method, subject to verification; or
• a product was materially misdescribed on the purchase page at the time you bought it.

5. When we generally do not refund

• products that have been delivered and used or consumed in-game;
• change of mind after delivery;
• items lost through in-game trading, scams between players, or actions taken on your account;
• balance, drop-rate or content changes — the game is a live service and is rebalanced over time;
• purchases made by someone you gave your credentials to, or by a household member using your saved payment method;
• accounts suspended or terminated for breaching the Terms of Use.

6. Purchases by minors

If a purchase was made on your payment method by a child in your household without your permission, contact us before filing a bank dispute. We will review the account history and, where the circumstances support it, refund the unused portion and help you secure the account.

7. How to request a refund

Open a ticket at /support, or email [email protected], with your account name, the order or transaction date, the package purchased, the amount and payment method, and a description of the problem. Please contact us as soon as you notice an issue — delivery and payment records are easiest to trace close to the transaction.

8. How refunds are made

• Approved refunds go back to the original payment method. We cannot refund to a different card, account or wallet.
• We process an approved refund within 14 days of approving it. How long it then takes to appear depends on your bank or payment provider.
• Refunds are issued in the original payment currency. We are not responsible for exchange-rate movements or for fees charged by your bank or payment provider.
• Where a refund is issued for items already credited, the corresponding items or currency are removed from the account.

9. Chargebacks

If you think a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute, and we would rather fix the problem than fight it. Filing a chargeback without contacting us may lead to suspension of the related account while the dispute is reviewed.

10. Contact

Support: /support · E-mail: [email protected]

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